Voicxent · Voice-agent AI platform
Voice agents thatanswer, remind, andfollow up.
For any business that talks to its customers. A Voicxent agent answers the phone, books appointments, reminds people, follows up — and records everything. It does the calling at scale; your people work the queue that needs a human.
Hindi · English · Bengali
Languages spoken
Inbound + Outbound
One platform
Every call, on file
Transcript + recording
What an agent does
One agent.
Every phone job
your team repeats.
Voicxent does not replace your people. It does the calling at scale — and your people work the queue: the escalations, the approvals, and the conversations that need a human.
Inbound
Answers inbound calls and books, confirms, or takes a message.
Outbound
Makes outbound calls — reminders, confirmations, follow-ups, reactivations.
Languages
Speaks Hindi, English and Bengali, and follows the customer if they switch language mid-call.
Every call, on file
Records every call: disposition, full transcript, recording and captured fields.
One prompt per agent
Dialogue, flow, dispositions and closings in a single versioned prompt. No scattered scripts.
Use cases
One platform, configured per business.
Each use case is a pack configured on the same platform core. The collections pack is live today; other packs are configured for the business that needs them.
Collections
Verifies the right party, reminds, agrees a promise to pay, settles where allowed, and follows up broken promises.
Clinics
AI receptionist: answers the phone, checks availability, books appointments, sends confirmation SMS.
Garages & service
Books service appointments, reminds customers of bookings, follows up after service.
Pharmacies
Refill reminders and order-ready calls, with confirmation by phone or SMS.
Restaurants
Takes orders and reservations by phone, confirms bookings, reminds guests.
Live today · The collections pack
The pack changes who calls — not the shape of your business.
Same lists in, same files out. In a real portfolio sample (QGBS, Audatec export), this is what the dialling looked like before the pack took over the calling:
76%
of contacts never connected at all
33%
of settlement accounts were the wrong person
23.6%
connect rate — 2,369 attempts on 832 contacts
Five agents, one campaign
Collections pack| Agent | What it does | Outcomes |
|---|---|---|
| RPI Verification | Confirms the right party before any payment talk. No payment discussion until identity is confirmed. | 8 dispositions |
| Payment Reminder | Calls before the due date. A gentle nudge; intent confirmed; payment date captured. | 9 dispositions |
| Promise-to-Pay | Agrees a specific date and amount. The promise is recorded. | 12 dispositions |
| Settlement | Principal + minimal charges. Settlement letter after approval. | 11 dispositions |
| Broken-Promise | Follows up when a promise breaks, and negotiates a new one. | 11 dispositions |
Collections-pack honesty: kept vs broken promises need your payment data — payment truth lives with the bank. The platform works the list you provide.
How it works
From list to results in four moves.
Pick a use case
Collections, clinic, garage, pharmacy, restaurant — start with the one that costs you the most dialling.
Configure the pack
Agents, scripts, services, language rule — each pack is configured on the same platform core.
Run it
Inbound calls answered, outbound campaigns dispatched. Upload leads by CSV and dispatch at once.
Get the results back
Dispositions, transcripts, recordings — and an export in the same 16-column shape as your files.
How a call works
- 1.Lead or caller in — your list, as-is, or a customer calling you
- 2.AI calls or answers — in Hindi, English or Bengali
- 3.Identity checked first, where it matters
- 4.The right conversation — booking, reminder, promise, or settlement
- 5.Everything saved — disposition, transcript, recording, fields
- 6.Results back — dashboard and export in your file format
Admin & roles
Four logins. Each sees only its own work.
Run it without calling us: invite callers, organise teams and manage roles from the Users page. The Tenant Admin sets its own voice-provider key — platform values are fallback only. Catalog versions are adopted into your tenant as a copy, never a push.
Super Admin
Role 01Agent catalog authoring and publishing; tenant creation; Tenant Admin creation.
Cannot see tenant customer data.
Tenant Admin
Role 02Campaigns; agent adoption; users; leads; settings including provider credentials; exports.
Cannot edit prompts or the catalog.
Team Leader
Role 03Allocates cases to own team's callers; time-bound settlement approvals.
Own team only.
Caller
Role 04Own allocated cases only; own disposition updates, audited.
Nothing else. No other team's cases.
Security
Your data stays yours.
Multi-tenant, one silo per tenant
One codebase: own database, own subdomain, own secrets. A running campaign stays pinned to its version; new versions never auto-apply.
Secrets and logins
Secrets live in env files with strict permissions — never in code or logs. Logins are JWT-scoped: a user only ever sees their own tenant.
Super Admin is blind
Platform admins cannot see tenant customer data.
Backups per tenant
Own dumps, versioned, per tenant.
HTTPS-only webhooks
Webhook calls over plain HTTP are rejected.
Compliance & audit
Built to be audited.
Consent and calling window
Calls only inside agreed windows.
DNC respected
Do-not-call handling built in.
Every call recorded
Recording + transcript on file for every call.
Number rotation
Caller IDs rotate per policy.
Audited everything
Disposition and lifecycle updates, time-bound approvals.
Letters client-end
Settlement letters issued client-side after Team Leader approval (collections pack).
Said plainly, up front
What Voicxent cannot do.
We would rather you know the edges before you buy than discover them after. These are deliberate boundaries, not missing features on a roadmap.
No live call transfer
Escalations are flagged for human follow-up, not handed over live.
No auto-dialling skip-traced numbers
First call to a skip-traced number is identity check only.
No mid-flight version changes
A running campaign never changes. New versions apply to new campaigns only.
No cross-tenant views
Nobody sees another tenant's customers — by design.
No human dialler in the app
The AI places campaign calls. People work their queue.
Languages
The agent speaks the customer's language.
Hindi, English and Bengali — and it follows the customer if they switch language mid-call. Names are always spoken exactly as written, never translated.
Who it's for
Built for teams that live on the phone.
Lenders and collections teams, clinics, garages and service businesses, pharmacies, restaurants. If your team spends its days dialling lists where most numbers never connect — or missing calls because nobody is free to answer — Voicxent does the dialling and the first conversation, and hands your people the cases that need them.
How to get started
Step 1
Book a demo
See the agents on real flows for your use case.
Step 2
Pilot on one use case
One agent, one list, measured against your current results.
Step 3
Roll out
Add agents and use cases once the pilot proves itself.
FAQ
Straight answers.
The questions every operations lead asks before a pilot — answered the same way we answer them on a call.
Contact
Book a demo. Run a pilot.
Tell us the use case and your rough monthly call volume. We'll come back with a demo on real flows for your business — then a pilot: one agent, one list, measured against your current results.
Contact us for pricing — no prices are published on this website.